Effective date:
This policy explains what information Sham Tourism collects when you use this website and when you enquire about or book a trip, how we use it, and the choices you have. By using the site, you agree to the practices described here.
Who we are
Throughout this policy, "we", "us", and "our" refer to Sham Tourism, the operator of this website and the trip programmes described on it. For privacy questions, use the contact details at the end of this page.
Information we collect
We may collect the following, depending on how you use the site:
- Enquiry and booking data: name, email address, phone number, travel dates, group size, nationality, and other details you send through the contact form or when you request a trip.
- Account and profile data: name, email address, phone number, and similar details you provide if you register or update a profile.
- Service and message data: your messages, booking requests, and related notes we need to reply and to run a trip.
- Technical and usage data: IP address, device type, browser type, approximate location derived from IP, pages viewed, and timestamps. This helps us secure the site and keep it working.
- Cookies and similar technologies: as described in the section below.
How we use your information
We use personal data to:
- Run the website and keep it available;
- Answer tour enquiries, process booking requests, and communicate about a trip;
- Send service messages, such as a confirmed meeting point or a change to a programme;
- Detect, prevent, and address fraud, abuse, or technical issues;
- Comply with legal obligations and enforce our terms;
- Where permitted by law, review usage in aggregate or pseudonymous form so we can improve the site.
Cookies and similar technologies
We use cookies and similar tools to remember preferences, keep you signed in where that applies, measure traffic, and see how pages are used. You can control cookies in your browser settings. Turning some cookies off may limit parts of the site.
Legal bases (where applicable)
If data protection laws such as the GDPR apply, we rely on one or more of the following: performance of a contract (including handling a booking request), legitimate interests (balanced against your rights), consent where required, and legal obligation.
Sharing and disclosure
We do not sell your personal information. We may share data with:
- Service providers who help with hosting, analytics, email delivery, payment processing, or customer support, under confidentiality and processing terms;
- Authorities when required by law or to protect rights, safety, and security;
- Business transfers in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.
International transfers
If we transfer data across borders, we use safeguards consistent with applicable law, such as standard contractual clauses or an equivalent mechanism.
Retention
We keep personal data only as long as needed for the purposes above, including legal, accounting, and reporting requirements. How long we keep a record depends on the type of data and the context (for example, an unanswered enquiry versus a completed booking).
Security
We use technical and organisational measures meant to protect personal data. No method of transmission over the internet is completely secure. Use a strong password if you have an account, and do not share your credentials.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority. To use these rights, contact us using the details below.
Children
This website is not directed at children under the age where parental consent is required. We do not knowingly collect personal data from such children. If you believe we have done so, contact us and we will delete the information.
Changes to this policy
We may update this Privacy Policy. We will post the revised version on this page and change the effective date. For material changes, we may give additional notice if the law requires it.
Contact us
For privacy questions or requests, use the contact form on this website, or any support email listed in the site footer.